Psyntel

Supercharge Your
Mental Health Practice

We empower therapists with an AI-enabled, HIPAA-compliant tool that provides decision support and automates research throughout the treatment journey

Psychological Profiling

Gain a deeper understanding of your clients right from the start. Psyntel distills client responses to our intake questionnaires into a comprehensive psychological profile, setting the stage for targeted therapy.

Longitudinal Insights

Enrich client profiles with ongoing clinical observations or client responses to further questions. Psyntel automatically transforms additional inputs into updated insights and provides a clear narrative on progress.

On Demand Q&A

Ask Psyntel any questions about specific client concerns or theoretical considerations. Our software intelligence allows for a deeper dive into any aspect of care that requires further understanding or investigation.

Treatment Planning

Generate session-by-session treatment plans attuned to individual client goals. Specify your preferred psychotherapeutic approaches and our software automatically incorporates insights into a tailored care journey.

How and Why Psyntel Works

Psyntel

Traditional therapy is conversational-based and relies significantly on a therapist's intuition to make sense of a client's phenomenological world. As a result, connecting clinical observations with verbal expressions, theoretical analyses, possible root causes, treatment planning, and probable diagnoses can be highly subjective and prone to misinterpretation.


Psyntel

Psyntel leverages the existing intake workflow by tapping on clients to provide written responses to our questionnaire which elicits emotional and mental cues.

Psyntel

Powered by large language models and adapted to a therapeutic context, Psyntel makes inferences about each client through a full conceptualization report. It includes descriptions of strengths and weaknesses, unconscious drivers, private logic, possible therapeutic goals and approaches to explore, a suggested treatment plan, and follow-up questions to discuss with the client.

Psyntel

Psyntel continues to ingest clinical progress notes and further client inputs throughout the treatment journey. Each input adds richness to the client profile and allows Psyntel to generate updated insights. Clinicians can chat with Psyntel via our query interface to derive new perspectives on client progress and treatment effectiveness.

Subscription Options

Starter
(Summer 2024)

  • Questionnaire for individual clients

  • Insight client reports (capped)

  • Chat interface

  • Generous credits to update client reports and dynamic querying on Psyntel's chat interface

  • Limited self-serve features to amend, augment, or abridge Psyntel's questionnaire

Pro
(Early 2025)

  • Separate questionnaires for individual, couple, and family clients

  • Unlimited insight client reports and credits for dynamic queries on Psyntel's chat interface

  • Full suite of self-serve features to amend, augment, or abridge Psyntel's questionnaires

Enterprise
(To come)

  • Customized outputs and interface to suit specific clientele in collaboration with specialized treatment centers

  • Pricing to be negotiated

Any Questions?

Yes, therapy and AI are coming together. We know that people worry about AI gaining access to their most private thoughts.Here are some FAQs:

How is my client's data secured?Psyntel utilizes Google Firebase to secure user data. Learn more about Firebase privacy and security practices here.How does Psyntel train its software?Psyntel does not train on client data. However, we work with select mental health professionals to continually improve our software design, outputs, and iterative query functionalities based on user feedback.What sources of data and research are used by Psyntel to analyze client responses and perform query capabilities?Psyntel sources a range of established psychotherapies and counseling concepts. From psychoanalytic and Adlerian theories to cognitive behavioral therapies, postmodern approaches, and family systems, Psyntel leverages a selection of contemporary practices most relevant to active mental health professionals. With our product design, customers can also specify their preferred therapeutic approaches.The most popular psychotherapies are well-documented and widely practiced. Psyntel derives its intelligence from a host of public sources. However, Psyntel does not cite these sources directly. Instead, it learns from diverse authoritative texts and studies in psychology and related fields.What compliance standards does Psyntel meet?Psyntel is HIPAA compliant and working to become HITRUST certified. The HITRUST framework is the gold standard of security certifications in the healthcare industry.Who owns inputs and outputs?You retain all rights to the inputs you or your clients provide to Psyntel. You also own all the outputs from our services to the extent the law permits. Psyntel only receives the rights in input and output necessary to provide customers with our services and comply with applicable laws and relevant corporate policies.

See What Therapists Are Saying


Meet the Psyntel Team

Benjamin Tan
Co-founder, CFO

Ben has more than a decade of experience in banking and finance from Singapore and holds a first-class degree in accounting. He worked in Oaktree Capital, Credit Suisse, and UBS before immigrating to the U.S. in 2022. Concurrent with his mission to reconcile his maternal loss during childhood, Ben started pursuing a master’s degree in clinical mental health counseling at Mercer University. Cofounding Psyntel was motivated by an innate desire to help others and a conviction that combining artificial intelligence with psychoanalytic could improve therapeutic effectiveness. Ben currently serves as an advisor to P.E.A.C.E, a non-profit providing pro bono therapy to the AAPI communities.

Sam Fargo
Co-founder, CTO

Sam is a software engineer with a master's degree in computer science from the University of Michigan. He has led multiple data and engineering initiatives at Fortune 500 companies, including Thomson Reuters and Citibank. His passion for psychology began when he survived a near-fatal automotive accident and sought psychotherapy to overcome his traumatic experience. Recognizing the healing power of deep therapeutic alliances with his care providers and the emerging potential of artificial intelligence to transform mental health, Sam cofounded Psyntel. He aims to enhance psychotherapy with cutting-edge digital tools and revolutionize the industry.

Zach Holzman
Clinical Validation Lead and Advisor

Zach is a Licensed Professional Counselor (Georgia) with more than 10 years of experience in treating anxiety, depression, PTSD, ADHD, and various mood disorders. He joins Psyntel as the Clinical Validation Lead and Advisor. Zach holds a master's degree in counseling and counseling education from Indiana University.

Andre Worrell
Business Development

Andre has built a diverse career as an entrepreneur, spearheading business development, growth, and strategy for startups, managing a business media team, and, most recently, leading partnerships and outreach for a boutique venture capital firm. He holds a degree in Economics and International Relations.

Hayden Brown
Media and Communications

Hayden is an Arizona State University undergraduate student pursuing a BA in psychology. He is passionate about mental health, helping others, and sports. Hayden joins Psyntel with a shared vision to transform psychotherapy using responsible technology that preserves the human touch.

Additional Advisors
Dr. David Lane (therapist)
Dr. David Kim (therapist)
Dr. Briana Stenard

Affiliations
Atlanta Tech Village
TiE U
Innov8GA

Psyntel

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PSYNTEL, INC.TERMS OF SERVICELAST UPDATED: MARCH 15, 2024

These Terms of Service set forth the terms and conditions by which Psyntel, Inc., a Delaware corporation (“Company”, “us”, “our”, and “we”) offers you (as defined below) access to and use of the Company’s platform (collectively, the “Platform”) accessible via www.psyntel.com (the “Site”, and together with the Platform and the services provided by the Platform and the Site, including the context and questions presented by the Platform and the computer software comprising the Platform, the “Service”). These Terms of Service apply to you, a user of the Service, and constitute a binding legal agreement between you, as an individual, or if you are using the Service on behalf of an entity, the legal entity that you represent (“you” or the “Customer”) and us. The Platform computerized programs present a tool for mental health service providers to assist patients in psychotherapy. Certain features of the Service may be subject to additional guidelines, terms, or rules, which will be posted on the Service in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.THESE TERMS OF SERVICE (THESE “TERMS”) SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SERVICE. BY ACCESSING OR USING THE SERVICE, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT) AS WELL AS OUR PRIVACY POLICY. TO VIEW OUR PRIVACY POLICY, CLICK HERE: PRIVACY POLICY. YOU FURTHER REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). YOU MAY NOT ACCESS OR USE THE SERVICE OR ACCEPT THE TERMS IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS AND/OR USE THE SERVICE.THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 10.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

1. ACCOUNTSAccount Creation. In order to use certain features of the Service, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Service. Company may suspend or terminate your Account in accordance with Section 8.Account Responsibilities. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You are solely responsible for the supervision, management, and control of its use of the Services. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.You are responsible for all diagnoses, treatment plans, and treatments (as well as decisions not to provide treatments) that are developed or performed in connection with use of the Services. You acknowledge and agree that it is and shall be your obligation to verify the accuracy and applicability for each patient, in each instance of any treatment plan created using the Services and in general to determine the suitability of Services for your intended use.2. ACCESS TO THE SERVICELicense. Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Service.Certain Restrictions. The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Service, whether in whole or in part, or any content displayed on the Service; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Service; (c) you shall not access the Service in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Service may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality of the Service shall be subject to these Terms. All copyright and other proprietary notices on the Service (or on any content displayed on the Service) must be retained on all copies thereof.Modification. Company reserves the right, at any time, to modify, suspend, or discontinue the Service (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Service or any part thereof.No Support or Maintenance. You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Service.Ownership. Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Service and its content are owned by Company or Company’s suppliers. Neither these Terms (nor your access to the Service) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms. You shall promptly notify Company of any actual or threatened infringement or misappropriation, or any unauthorized access or disclosure, of Company’s intellectual property, or any portion thereof, of which you become aware.3. USER CONTENTUser Content. “User Content” means any and all information and content that a user submits to, or uses with, the Service (e.g., content in the user’s profile or postings). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in Section 3.3). You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by Company. Because you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. Company is not obligated to backup any User Content, and your User Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.License. You hereby grant (and you represent and warrant that you have the right to grant) to Company an irrevocable, nonexclusive, sublicensable, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content solely for the purposes of including your User Content in the Service and providing you the services you may request with respect to your User Content, or in connection with the Service and Company’s (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.Acceptable Use Policy. The following terms constitute our “Acceptable Use Policy”:You agree not to use the Service to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.In addition, you agree not to: (i) upload, transmit, or distribute to or through the Service any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Service unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Service to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Service, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Service (or to other computer systems or networks connected to or used together with the Service), whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Service; or (vi) use software or automated agents or scripts to produce multiple accounts on the Service, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Service (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Service for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).Enforcement. We reserve the right (but have no obligation) to review any User Content, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your Account in accordance with Section 8, and/or reporting you to law enforcement authorities.Feedback. If you provide Company with any feedback or suggestions regarding the Service (“Feedback”), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback you provide to Company as non-confidential and non-proprietary. You agree that you will not submit to Company any information or ideas that you consider to be confidential or proprietary.

4. INDEMNIFICATION.You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Service, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.5. THIRD-PARTY LINKS & ADS; OTHER USERSThird-Party Links. The Service may contain links to third-party websites and services (collectively, “Third-Party Links”). Such Third-Party Links are not under the control of Company, and Company is not responsible for any Third-Party Links. Company provides access to these Third-Party Links only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links. You use all Third-Party Links at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links. You further acknowledge and agree that the Service is hosted or otherwise provided by one or more service providers to the Company, and you agree to be bound by and abide by the terms and conditions of use, including in terms of use, user agreement and privacy policy, posted by such service providers.Release. You hereby release and forever discharge the Company (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Service (including any interactions with, or act or omission of, other Service users or any Third-Party Links).6. DISCLAIMERSTHE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.7. LIMITATION ON LIABILITYTO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (I) THE TOTAL OF ANY SUBSCRIPTION OR SIMILAR FEES WITH RESPECT TO THE SERVICE PAID IN THE SIX MONTHS PRIOR TO THE DATE OF THE INITIAL CLAIM MADE AGAINST COMPANY (BUT NOT INCLUDING THE PURCHASE PRICE FOR ANY COMPANY HARDWARE OR SOFTWARE PRODUCTS OR ANY SUPPORT PROGRAM), OR (II) ONE HUNDRED US DOLLARS (U.S. $100). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT.SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.YOU ACKNOWLEDGE AND AGREE THAT (I) COMPANY IS A TECHNOLOGY COMPANY AND THAT IT DOES NOT PROVIDE HEALTHCARE SERVICES OR MEDICAL ADVICE; (II) THE DOCUMENTATION AND OTHER OUTPUT PRODUCED BY THE SERVICE ARE BASED IN PART ON DATA AND INFORMATION SUPPLIED BY THIRD PARTIES, HEALTHCARE PROVIDERS, PATIENTS, AND/OR YOU; (III) THE SERVICE MAY PRODUCE INACCURATE RESULTS BECAUSE COMPANY’S PERSONNEL (INCLUDING EMPLOYEES AND CONTRACTORS) INPUT INCORRECT DATA OR INFORMATION OR BECAUSE THE PATIENT, YOU, HEALTHCARE PROVIDER OR END USER PROVIDES INACCURATE INFORMATION OR OMITS RELEVANT INFORMATION; AND (IV) THE SERVICE AND OUTPUT ARE NOT INTENDED TO REPLACE THE PROFESSIONAL SKILLS, JUDGMENT OR ADVICE OF A HEALTHCARE PROVIDERS. USE OF THE SERVICE SHOULD BE COUPLED WITH OTHER INFORMATION USED BY COMPETENT MEDICAL PROFESSIONALS IN MAKING HEALTHCARE DECISIONS. YOU ACKNOWLEDGE AND AGREE THAT COMPANY IS UNABLE TO TEST THE SERVICE UNDER ALL POSSIBLE CIRCUMSTANCES, THAT COMPANY CANNOT CONTROL THE MANNER IN WHICH AND THE PURPOSE FOR WHICH YOU SHALL USE THE SERVICE, AND THAT THE ALLOCATIONS OF RISKS UNDER THIS AGREEMENT ARE REASONABLE AND APPROPRIATE UNDER THE CIRCUMSTANCES.8. TERM AND TERMINATION.Subject to this Section, these Terms will remain in full force and effect while you use the Service. We may suspend or terminate your rights to use the Service (including your Account) at any time for any reason at our sole discretion, including for any use of the Service in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Service will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2 through 2.5 and Sections 3 through 10.

9. GENERALChanges. These Terms are subject to occasional revision, and if we make any material changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), or by prominently posting notice of the changes on our Service. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any material changes to these Terms will be effective upon the earlier of 30 calendar days following our dispatch of an e-mail notice to you (if applicable) or 30 calendar days following our posting of notice of the changes on our Service. These changes will be effective immediately for new users of our Service. Continued use of our Service following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.Dispute Resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.Applicability of Arbitration Agreement. All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of any product or service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to the Company should be sent to: 212 W. Main Street, Suite 201, Durham, NC 27701. After the Notice is received, you and the Company may attempt to resolve the claim or dispute informally. If you and the Company do not resolve the claim or dispute within 30 days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.Arbitration Rules. Arbitration shall be initiated through the American Arbitration Association (“AAA”), an established alternative dispute resolution provider (“ADR Provider”) that offers arbitration as set forth in this section. If AAA is not available to arbitrate or if the parties agree not to use AAA, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with the Terms. The arbitration shall be conducted by a single, neutral arbitrator. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.Time Limits. If you or the Company pursue arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing a claim) and within any deadline imposed under the AAA Rules for the pertinent claim.Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of you and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and the Company.Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and the Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.Confidentiality. All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.Right to Waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Company.Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.Courts. In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Durham County, North Carolina, for such purpose.Export. The Service may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.Disclosures. Company is located at the address in the “Contact Information” section below. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.Electronic Communications. The communications between you and Company use electronic means, whether you use the Service or send us emails, or whether Company posts notices on the Service or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. The foregoing does not affect your non-waivable rights.Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of the Service. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.Copyright/Trademark Information. All trademarks, logos and service marks (“Marks”) displayed on the Service are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.Contact Information:Psyntel, Inc.
Attention: Legal Department
Address: 1441 Woodmont Lane NW Suite 1104
Atlanta, GA 30318
Email: [email protected]

Psyntel, Inc.BUSINESS ASSOCIATE AGREEMENTLast Updated: June 10, 2024

This BUSINESS ASSOCIATE AGREEMENT (“BAA”), is made and entered into at the date and time your Psyntel account is created (“Effective Date”) and is between you (“Covered Entity”) and Psyntel, Inc. (“Business Associate”). This BAA, which supersedes any previous business associate agreement between the parties, amends, supplements, and is made a part of the Terms of Service, by and between Covered Entity and Business Associate, as the same may be amended from time to time (the “Agreement”).RECITALSWHEREAS, Covered Entity is a “covered entity” as that term is defined at 45 C.F.R. § 160.103;WHEREAS, in connection with Business Associate providing services to Covered Entity pursuant to the Agreement, Business Associate may, on behalf of Covered Entity, create, receive, maintain, or transmit certain Protected Health Information (“PHI”) as defined below;WHEREAS, Covered Entity and Business Associate intend to protect the privacy and provide for the security of PHI in compliance with the Health Insurance Portability and Accountability Act of 1996, Subtitle D of the Health Information Technology for Economic and Clinical Health Act of 2009 (“HITECH”), and the regulations and other guidance promulgated under both laws by the U.S. Department of Health and Human Services (collectively, “HIPAA”), as well as other applicable federal and state laws;WHEREAS, the purpose of this BAA is to satisfy certain standards and requirements of HIPAA including, but not limited to, 45 C.F.R. §§ 164.308(b), 164.314(a), 164.502(e), and 164.504(e); andWHEREAS, this BAA shall be applicable only in the event that Business Associate meets, with respect to Covered Entity, the definition of “business associate” set forth in 45 C.F.R. § 160.103.NOW, THEREFORE, in consideration of the mutual promises below and the exchange of information pursuant to this BAA, the parties agree as follows:I. DEFINITIONSA. “Breach” shall have the meaning given to the term “breach” at 45 C.F.R. § 164.402, as applied to the Unsecured PHI created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.B. “Data Aggregation” shall have the same meaning as the term “data aggregation” in 45 CFR § 164.501.C. “Designated Record Set” shall have the meaning given to such term in 45 CFR § 164.501.D. “Electronic Protected Health Information” or “ePHI” shall have the meaning given to the term “electronic protected health information” at 45 C.F.R. § 160.103, as applied to the information created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.E. “Individual” shall have the meaning given to such term at 45 C.F.R. § 160.103, and shall include a person who qualifies as a personal representative in accordance with 45 C.F.R. § 164.502(g).F. “Privacy Rule” shall mean the Standards for Privacy of Individually Identifiable Health Information at 45 C.F.R. Part 160 and Part 164, Subparts A and E, as amended.G. “Protected Health Information” or “PHI” shall have the meaning given to the term “protected health information” at 45 C.F.R. § 160.103, as applied to the information created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.H. “Reportable Event” means any (1) use or disclosure of PHI not provided for by this BAA; (2) Security Incident; or (3) Breach of Unsecured PHI.I. “Required by Law” shall have the meaning given to the term “required by law” at 45 C.F.R. § 164.103.J. “Secretary” shall mean the Secretary of the U.S. Department of Health and Human Services or his or her designee.K. “Security Incident” shall have the meaning given to the term “security incident” at 45 C.F.R. § 164.304, as applied to the ePHI created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.L. “Security Rule” shall mean the Security Standards for the Protection of Electronic Protected Health Information at 45 C.F.R. Part 160 and Part 164, Subparts A and C, as amended.M. “Subcontractor” shall have the meaning given to the term “subcontractor” at 45 C.F.R. § 160.103.N. “Unsecured PHI” shall have the meaning given to the term “unsecured protected health information” at 45 C.F.R. § 164.402, as applied to the information created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.O. Any other capitalized terms used, but not otherwise defined, in this BAA shall have the same meaning as those terms in HIPAA. Any inconsistency in the definition of a term shall be resolved in favor of a meaning that permits compliance with HIPAA.II. PERMITTED USES AND DISCLOSURES OF PHIExcept as otherwise limited in this BAA or the Agreement, Business Associate may do any or all of the following:A. Use or Disclosure Under the Agreement. Use or disclose PHI to perform functions, activities, or services for, or on behalf of Covered Entity, to the extent permitted in the Agreement, provided that such use or disclosure would not violate the Privacy Rule or any applicable state law if done by Covered Entity. Notwithstanding the above, Business Associate may also use and disclose PHI for the purposes identified in the paragraphs below.B. Use for Administration or Legal Responsibilities. Use PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate.C. Disclosure for Administration or Legal Responsibilities. Disclose PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate, provided that:
1. The disclosures are Required by Law; or
2. Business Associate obtains reasonable assurances from the third party to whom the PHI is disclosed that such information shall remain confidential and shall be used or further disclosed only as Required By Law or for the purpose for which it was disclosed to the person, and such person agrees to promptly notify Business Associate of any instance of which it is aware in which the confidentiality of the information has been breached.
D. Use for Reporting of Violations. Use PHI to report violations of law to appropriate federal, state, and local authorities, consistent with 45 C.F.R. § 164.502(j).E. Use for Data Aggregation Services. Use PHI to provide Data Aggregation services relating to the health care operations of Covered Entity, as permitted by 45 C.F.R. §164.504(e)(2)(i)(B).F. De-identified Information. Use PHI to create de-identified information in accordance with 45 C.F.R. §§ 164.502(d) and 164.514(a)-(c). Business Associate may use de-identified information for any purpose so long as it complies with applicable law.III. OBLIGATIONS AND ACTIVITIES OF BUSINESS ASSOCIATEA. Limited by Agreement and Law. Business Associate may not use or disclose PHI other than as permitted or required by this BAA and the Agreement or as Required by Law.B. Compliance with HIPAA. To the extent that Business Associate is responsible for carrying out an obligation of Covered Entity under HIPAA pursuant to this BAA or the Agreement, Business Associate shall comply with the requirements of HIPAA that apply to Covered Entity in the performance of such obligation.C. Appropriate Safeguards. Business Associate shall use appropriate safeguards and, where applicable, comply with the Security Rule and HITECH with respect to ePHI, to prevent use or disclosure of PHI other than as provided for by this BAA.D. Reportable Events.
1. Business Associate shall report to Covered Entity, by e-mail or telephone, any Reportable Event of which it becomes aware. All such reports shall be made without unreasonable delay and in no case later than fifteen (15) business days after Business Associate’s discovery of a Reportable Event.
2. The notification required hereunder shall include, to the extent possible: (i) the identification of each Individual whose PHI has been, or is reasonably believed by Business Associate to have been, accessed, acquired, used, lost, modified, destroyed, or disclosed during the Reportable Event; (ii) a brief description of what happened, including the date of the Reportable Event and the date of the discovery of the Reportable Event; (iii) a description of the types of PHI involved; (iv) any steps Individuals should take to protect themselves from potential harm resulting from the Reportable Event; (v) a brief description of what Business Associate is doing to investigate, remediate, and respond to the Reportable Event, mitigate harm to Individuals, and protect against further Reportable Events; and (vi) such other information that is reasonably available to Business Associate that Covered Entity would reasonably be expected to need to fulfill its notification obligations with respect thereto. Business Associate shall supplement its initial notification as additional information is obtained.
3. Business Associate shall cooperate with Covered Entity in investigating a Reportable Event and assist Covered Entity in determining whether a Reportable Event constitutes a Breach of Unsecured PHI.
4. Business Associate shall mitigate, to the extent practicable, any harmful effect that is known to Business Associate of a Reportable Event.
5. The parties acknowledge and agree that this Section III.D constitutes notice by Business Associate to Covered Entity of the ongoing existence and occurrence of attempted but unsuccessful Security Incidents that do not result in unauthorized access to, or use, loss, modification, destruction, or disclosure of, PHI, such as pings and other broadcast attacks on Business Associate’s firewall, port scans, unsuccessful log-on attempts, unsuccessful denial of service attacks, or any combination thereof.
E. Subcontractors. If Business Associate discloses PHI to a Subcontractor or allows a Subcontractor to create, receive, maintain, or transmit PHI on its behalf, Business Associate shall require the Subcontractor to agree to the substantially similar restrictions, conditions, and requirements that apply to Business Associate with respect to such information by entering into a written arrangement with Subcontractor that complies with 45 C.F.R. §§ 164.314(a) and 164.504(e).F. Access to PHI. Business Associate agrees to provide access via in-app export, to Protected Health Information in a Designated Record Set to Covered Entity or, as directed by Covered Entity, to an Individual, in order to meet Covered Entity’s requirements under 45 CFR § 164.524. Business Associate further agrees, in the case where Business Associate controls access to Protected Health Information in an Electronic Health Record, or controls access to Protected Health Information stored electronically in any format, to provide similar access in order for Covered Entity to meet its requirements of the HIPAA Rules and under Section 13405(c) of the HITECH Act. These provisions do not apply if Business Associate and its employees or Subcontractors have no Protected Health Information in a Designated Record Set of Covered Entity.G. Amendment of PHI. To the extent that Business Associate maintains PHI in a Designated Record Set, Business Associate shall make amendment(s) to such PHI in a Designated Record Set that Covered Entity directs or agrees to in a time and manner that meets the requirements of 45 C.F.R. § 164.526. This provision does not apply if Business Associate and its employees or Subcontractors have no Protected Health Information from a Designated Record Set of Covered Entity.H. Accounting of Disclosures. Business Associate shall provide to Covered Entity an accounting of the disclosures of an Individual’s PHI in a time and manner that meets the requirements of 45 C.F.R. § 164.528 and, as of the applicable effective date, Section 13405(c) of HITECH and any regulations promulgated thereunder. Business Associate shall have a reasonable time within which to comply with such a request from Covered Entity and in no case shall Business Associate be required to provide such documentation in less than ten (10) business days after Business Associate's receipt of such request.I. Response to Requests from Individuals. Except as this BAA or any other agreement between Covered Entity or Business Associate may otherwise provide, in the event Business Associate receives an access, amendment, accounting of disclosure, or other similar request directly from an Individual, Business Associate will redirect the Individual to Covered Entity.J. Governmental Access to Records. Business Associate shall make its internal policies, practices, books, and records relating to the use and disclosure of PHI that is received from, or created or received by Business Associate on behalf of, Covered Entity available to the Secretary for purposes of determining compliance with HIPAA. No attorney-client, accountant-client, or other legal privilege shall be deemed to have been waived by Business Associate by virtue of Business Associate’s compliance with this provision.K. Minimum Necessary. Business Associate agrees that it shall comply with HIPAA’s minimum necessary requirements.L. Communication with Other Business Associates. In connection with the performance of its services, activities, and/or functions to or on behalf of Covered Entity, Business Associate may disclose information, including PHI, to other business associates of Covered Entity. Likewise, Business Associate may use and disclose information, including PHI, received from other business associates of Covered Entity, as if this information was received from, or originated with, Covered Entity. The parties agree that it is the responsibility of Covered Entity to secure and maintain business associate agreements with its other business associates.

IV. OBLIGATIONS OF COVERED ENTITYA. Notice of Privacy Practices. Covered Entity shall notify Business Associate in writing of any limitations in its notice of privacy practices, to the extent that such limitations may affect Business Associate’s use or disclosure of PHI.B. Notification of Revocations. Covered Entity shall notify Business Associate in writing of any changes in, or revocation of, authorization by an Individual to use or disclose PHI, to the extent that such changes or revocation may affect Business Associate’s use or disclosure of PHI.C. Notification of Restrictions. Covered Entity shall notify Business Associate in writing of any restriction to the use or disclosure of PHI that Covered Entity has agreed to or is required to abide by in accordance with 45 C.F.R. § 164.522, to the extent that such restriction may affect Business Associate’s use or disclosure of PHI.D. Notification of Modifications. Covered Entity shall notify Business Associate in writing of any modifications to accounting disclosures of PHI under 45 CFR § 164.528, made applicable under Section 13405(c) of the HITECH Act, to the extent that such restrictions may affect Business Associate’s use or disclosure of Protected Health Information.E. Permissible Requests. Covered Entity shall not request that Business Associate use or disclose PHI in any manner that would not be permissible under HIPAA or other applicable federal or state law if done by Covered Entity.
F. Minimum Necessary. Covered Entity agrees that it shall comply with HIPAA’s minimum necessary requirements and only provide Business Associate the minimum PHI necessary in order for Business Associate to provide the services.
V. TERM AND TERMINATIONA. Term. The term of this BAA shall commence as of the Effective Date, be coterminous with the Agreement, and continue in full force and effect from year to year, but shall terminate as of the earliest occurrence of any of the following:
1. The Agreement expires or is terminated with or without cause;
2. This BAA is terminated for cause as described in paragraph (B) below;
3. The parties mutually agree to terminate this BAA; or
4. This BAA is terminated under applicable federal, state, or local law.
B. Termination for Cause.
1. Upon Covered Entity’s determination of a breach of a material term of this BAA by Business Associate, Covered Entity shall provide Business Associate written notice of that breach in sufficient detail to enable Business Associate to understand the specific nature of that breach and afford Business Associate an opportunity to cure the breach; provided, however, that if Business Associate fails to cure the breach within thirty (30) days of receipt of such notice, Covered Entity may terminate this BAA and the Agreement.
2. Upon Business Associate’s determination of a breach of a material term of this BAA by Covered Entity, Business Associate shall provide Covered Entity written notice of that breach in sufficient detail to enable Covered Entity to understand the specific nature of that breach and afford Covered Entity an opportunity to cure the breach; provided, however, that if Covered Entity fails to cure the breach within thirty (30) days of receipt of such notice, Business Associate may terminate this BAA and the Agreement.
C. Effect of Termination
1. Subject to paragraph (2) below, upon termination of this BAA for any reason, Business Associate shall return or destroy all PHI that Business Associate still maintains in any form. Business Associate shall retain no copies of such PHI.
2. If return or destruction of any or all PHI is not feasible, Business Associate shall:
i. Retain only that PHI for which return or destruction is not feasible;
ii. Return to Covered Entity or destroy the remaining PHI that Business Associate still maintains in any form;
ii. Extend the protections of this BAA to any retained PHI, continue to use appropriate safeguards, and comply with the Security Rule and HITECH with respect to ePHI, in order to prevent use or disclosure of the retained PHI other than as provided for in this BAA for as long as Business Associate retains the PHI;
iv. Not use or disclose the PHI retained by Business Associate other than for the purposes for which such PHI was retained and subject to the same conditions set forth in this BAA that applied prior to termination; and
v. Return to Covered Entity or destroy the PHI retained by Business Associate if and when it becomes feasible to do so.
3. This Section V.C shall survive termination of this Agreement.
VI. MISCELLANEOUSA. Regulatory References. A reference in this BAA to a section in HIPAA means the section as in effect or as amended at the time this BAA is executed or amended.B. Amendment; No Waiver. Upon the effective date of any federal statute amending or expanding HIPAA, any guidance or temporary, interim final or final regulations promulgated under HIPAA, or under any federal statute amending or expanding HIPAA (collectively, the “Regulations”) that are applicable to this BAA or any amendments to the Regulations, this BAA shall be automatically amended, such that the obligations imposed on Covered Entity and Business Associate shall remain in compliance with such requirements, unless the parties agree otherwise by mutual consent. The parties shall take all necessary action to expressly reflect such automatic amendments to this BAA from time to time. Except as provided otherwise in this paragraph (B), no waiver, change, modification, or amendment of any provision of this BAA shall be made unless it is in writing and is signed by the parties hereto. The failure of either party at any time to insist upon strict performance of any condition, promise, agreement, or understanding set forth herein shall not be construed as a waiver or relinquishment of the right to insist upon strict performance of the same condition, promise, agreement, or understanding at a future time.C. Interpretation. Any ambiguity in this BAA shall be resolved in favor of a meaning that permits compliance with HIPAA. The titles and headings set forth at the beginning of each section hereof are inserted for convenience of reference only and shall in no way be construed as a part of this BAA or as a limitation on the scope of the particular provision to which it refers. In the event of an inconsistency between the provisions of this BAA and the mandatory terms of HIPAA, as may be expressly amended from time-to-time by the Secretary, or as a result of interpretations by the Secretary, a court, or another regulatory agency with authority over the parties, the interpretation of the Secretary, such court, or regulatory agency shall prevail.D. Entire Agreement; Effect on the Agreement. This BAA, together with the Agreement, sets forth the entire understanding between the parties and supersedes any previous or contemporaneous understandings, commitments, representations, warranties, or agreements, written or oral, regarding the subject matter hereof. No representations, agreements, or understandings of any kind, either written or oral, except as set forth or incorporated by reference into this BAA or the Agreement, have been relied upon in entering into this BAA, nor shall any such representations, agreements, or understandings be binding upon the parties unless expressly contained herein or therein. Notwithstanding any provision to the contrary in this BAA or the Agreement, to the extent that any term in this BAA is directly contradictory to a term in the Agreement, the term in this BAA shall supersede such contradictory term to the extent necessary to permit compliance with HIPAA.E. Relationship of Parties. The parties to this BAA are independent contractors. None of the provisions of this BAA are intended to create, nor shall they be interpreted or construed to create, any relationship between Covered Entity and Business Associate other than that of independent contractors. Except as otherwise expressly set forth herein, neither party, nor any of its representatives, shall be deemed to be the agent, employee, or representative of the other party.F. No Third Party Beneficiaries. This BAA is between the parties hereto. Nothing express or implied in this BAA is intended to confer, nor shall anything herein confer, any rights, remedies, obligations, or liabilities whatsoever upon any person other than Covered Entity and Business Associate and any respective successors and assigns.G. Invalid or Unenforceable Provision. The provisions of this BAA shall be severable. The invalidity or unenforceability of any particular provision or portion of such provision of this BAA shall be construed, in all respects, as if such invalid or unenforceable provision or portion of such provision had been omitted, and shall not affect the validity and enforceability of the other provisions hereof or portions of that provision.H. Assignment. The parties’ rights and obligations with respect to assignment of this BAA shall be subject to the assignment provision set forth in the Agreement. This BAA shall be binding upon, and shall inure to the benefit of, the parties hereto and their respective successors.I. Applicable Law. This BAA shall be construed, administered, and governed by the governing law set forth in the Agreement, except to the extent preempted by applicable federal law.J. Disputes. In the event of a dispute between the parties, the parties shall follow the dispute resolution procedures outlined in the Agreement.K. Notices. All notices to Business Associate shall be in writing, and either delivered by hand, or sent by mail, or delivered in such other manner as the parties may agree upon, to Psyntel, Legal Department, 1441 Woodmont Lane NW Suite 1104, Atlanta, GA 30318. All notices to Covered Entity shall be by email at the email address provided upon account creation.
Each party reserves the right to change address for receiving notice during the term of this BAA upon written notice to the other parties.

Psyntel, Inc.PRIVACY POLICYLast Updated: March 15, 2024

This privacy policy (the “Policy”) is intended to inform you of the types of information Psyntel, Inc. (“we” or “us” or “Psyntel”) collects, as well as our policies and practices regarding the collection, use, and disclosure of that information through the web pages at www.psyntel.com (the “Site”) and the Psyntel Platform (“Platform”).Please read this Policy carefully, because by using the Site and/or Platform, you are acknowledging that you understand and agree to the terms of this Policy, and consent to the types of information and the manner in which we may collect, use and disclose such information. If you do not agree to the terms of this Policy, please do not use the Site or Platform.We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was last updated and we will use commercially reasonable efforts to notify you of all material changes. We encourage you to review this Policy from time to time to make sure that you understand how any information you provide will be used. Each time you access the Site or use the Platform, the most recent version of the Policy will apply. Your continued use of the Site or Platform following the posting of changes to these terms will mean you accept those changes.We will ensure that all Personal Information (as defined below) that we collect and maintain will be (i) processed lawfully, fairly, and in a transparent manner; (ii) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; (iii) adequate, relevant, and limited to what is necessary; (iv) accurate and kept up to date; and (v) processed in a manner that ensures appropriate security of the Personal Information, including protection against unauthorized or lawful processing and against accidental loss, destruction or damage.In certain situations, we may be considered a Business Associate as defined by HIPAA (the federal Health Insurance Portability and Accountability Act) of certain Covered Entities (as also defined in HIPAA), and as such we may have certain federal, state and contractual restrictions on how we can use your Protected Health Information (“PHI”). When acting as a Business Associate, we may only use or disclose your PHI or Personal Information as required by law or as permitted by the Business Associate Agreement (“BAA”) that we have in place with a specific Covered Entity. Please be aware that when you give other individuals access to your PHI or Personal Information, they may be able to use, reproduce, distribute, display, transmit, and/or communicate the data to others and the public. We shall not have any responsibility for access, use, or disclosure of your PHI or Personal Information by people you authorized to have access to your user account.If you are using the Site or Platform in coordination with your physician or other healthcare provider (“Medical Provider”), you are granting access to and use of your PHI and Personal Information to the Medical Providers and study personnel. You expressly consent to the access, use and disclosures outlined in this paragraph.

I. Information we collectPersonal Information You Provide to UsWhen you register for and access or use the Platform, we may collect (i) personal information, including name, email address, phone number, username, password, demographic information (such as age, height, weight, gender, occupation); (ii) information about your mental health including past and current diagnoses; and (iii) any other information that you may provide while accessing or using the Platform. All collectively referred to us “Personal Information”.We only have access to and collect personal information that you voluntarily give us by filling out our online forms and surveys which are part of the Platform, granting us access to your health records, or via email or other direct contact from you, such as: your name, date of birth, telephone number, email address, and email preferences. Information collected via the Platform may include medication adherence, medication side effects, severity of depressive state, depressive symptoms, activity, and sleep data, including data obtained by third party devices and applications (such as fitness watch).If you do not want this information to be shared with our employees, service providers and subcontractors, upon your request, we will not share your information. However, your ability to access and use the Site and/or Platform, and request services, may be limited or interrupted.Information Collected by Automated MeansWhenever you use the Site, we and/or our service providers, may use a variety of technologies that automatically collect information about how the Site is accessed and used (“Usage Information”). Usage Information may include, in part, browser type, operating system, the page viewed, the time, how many users visited the Site, and the website you visited immediately before the Site. This statistical data provides us with information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page, which websites they are coming from and which hyperlinks, if any, they “click” on. Usage Information helps us to keep the Site user friendly and to provide visitor’s with readily accessible and helpful information. We may also use your Usage Information to troubleshoot issues with access or use of our Site. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.We believe that such technology usage is fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.II. How Do We Use Your Information?We will use your information to respond to you regarding the reason you contacted us. We will also use your information as follows:Registration – A user may need to complete a registration form and create an account with us in order to use certain aspects of our Site or Platform. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our Site and/or Platform in which you have expressed interest or subscribed to and allow you to easily update your Personal Information.Customer Service – Unless you ask us not to, we may contact you via email in the future to tell you about changes to our services, or changes to this Policy.
If at any time you wish that we cease communication with you, please notify us using the contact information provided below in the “Contact Us” section.
III. Do We Share Your Information?Except as provided herein, we will not trade, rent, share or sell your Personal Information to third parties. Please note that with the exception of certain limited information as specified in the Platform, your Medical Providers and clinicians will have access to the information that you input into the Platform. Specifically, your Medical Provider will be able see data you input around severity of depressive symptoms, function, mood, activity, and any data related to your treatment or diagnosis. Your Personal Information and PHI may be included by your Medical Provider as part of your health records and use of such information by your Medical Provider will be governed by your Medical Provider’s privacy and other policies.Except as provided herein, unless you ask or provide your consent to do so, we will not share your Personal Information with any third party outside of our organization, except as necessary with our service providers and subcontractors in order to troubleshoot issues you may have with our Site, the Platform or your account. Only employees, service providers and subcontractors who need the Personal Information to perform a specific job are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.We will disclose Personal Information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to: enforce our policies; protect your safety or security, including the safety and security of property that belongs to you; and/or protect the safety and security of our Site, the Platform us, our employees, our service providers, our subcontractors, other third parties, or equipment that belongs to us, our service providers, or our subcontractors. Disclosures in this limited scenario would be made to a court of law, law enforcement, or other public or government authority.We may use non-identifiable anonymous data that is based on users’ access or use of the Site and/or Platform that may be used by us to improve the Site and/or the Platform. We may also use anonymized data based on your use of the Platform, including de-identified health data and combine such de-identified data with data or other anonymous data (“Aggregate Data”). Aggregate Data may include information that describes the habits, usage patterns, survey responses and/or demographic information of users as a group, but does not identify any particular users. We may provide anonymized data and Aggregate Data to our third party collaborators and partners.Your Access to and Control Over Your InformationWe offer you choices regarding the collection, use, and sharing of your Personal Information. Neither our Site nor Platform currently respond to browser-based do-not-track signals. You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser's Help menu to learn the proper way to modify your browser’s cookies setting.If you disable cookies, some features may be disabled that make your Site experience more efficient and some of our services may not function properly.
You may do the following at any time by contacting us via the email address or mailing address provided on our Site:
• See what data we have about you; if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you.
Your request will be processed within 30 days of the date on which we receive it.If you do not want your information to be shared with our employees, service providers and subcontractors, upon your request, we will not share your information. However, your ability to access and use the Site and the Platform may be limited or interrupted.

IV. What Steps Do We Take to Protect Your Information?We take measures designed to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We provide physical, electronic, and procedural safeguards to protect Personal Information we process and maintain. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other types of misuse. Please advise us immediately if you believe your account has been accessed without your authorization. If you have reason to believe that your interaction with us is no longer secure, if you feel that the security of any account you might have with us might have been compromised, or if you suspect that someone else is using your account, please contact us immediately using the contact information provided below in the “Contact Us” Section.V. Does This Policy Apply to Other Websites Linked to Or from the Site?The Site or Platform may contain links to other websites. Any Personal Information you provide on linked pages or sites is provided directly to that third party and is subject to that third party’s privacy policy. This Policy does not apply to such linked sites, and we are not responsible for the content or privacy and security practices and policies of these websites or any other sites that are linked to or from the Site and/or the Platform. We encourage you to learn about their privacy and security practices and policies before providing them with Personal Information.VI. Do We Collect Information from Children Under the Age of 13?The Site and the Platform is not intended for use by children under the age of 13, and Psyntel does not knowingly collect or use any Personal Information from such children. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such Personal Information from our database. If you become aware that we have collected such Personal Information, please let us know immediately by using the information provided below.VII. What if I am resident of California?Pursuant to the California Consumer Privacy Act (“CCPA”), we may collect the following categories of Personal Information:• Identifiers, such as name and government-issued identifier
• Personal information, as defined in the California safeguards law, such as contact and financial information
• Characteristics of protected classifications under California or federal law, such as age, gender, medical conditions, and marital status
• Commercial information, such as transaction information and purchase history
• Internet or network activity information, such as browsing history and interactions with our websites
• Geolocation data, such as device location
• Audio, electronic, visual and similar information, such as call and video recordings
We may collect this Personal Information directly from California residents themselves, medical providers, or caregivers.We may use this Personal Information for legitimate business purposes to operate, manage, and maintain our business, to provide our products and services, for our employment purposes, and to otherwise accomplish our business purposes and objectives. Our business purposes and objectives include, for example, developing, improving, repairing, and maintaining our products and services;, and marketing our products and services; conducting research, analytics, and data analysis; maintaining our facilities and infrastructure; undertaking quality and safety assurance measures; conducting risk and security controls and monitoring; detecting and preventing fraud; performing identity verification; performing accounting, audit, and other internal functions, such as internal investigations; complying with law, legal process, and internal policies; maintaining records; and exercising and defending legal claims.We may disclose the following Personal Information to our affiliates and third parties, such as our service providers, for the operation of our legitimate business purposes:• Identifiers, such as name and government-issued identifier
• Personal information, as defined in the California safeguards law, such as contact and financial information
• Characteristics of protected classifications under California or federal law, such as age, gender, medical conditions, and marital status
• Commercial information, such as transaction information and purchase history
• Internet or network activity information, such as browsing history and interactions with our websites
• Geolocation data, such as device location
• Audio, electronic, visual and similar information, such as call and video recordings
We have not “sold” Personal Information for purposes of the CCPA. For purposes of this CCPA Notice, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.If you are a California resident, you may request that we:• Disclose to you the following information covering the 12 months preceding your request:
• The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information
• The specific pieces of Personal Information we collected about you
• The business or commercial purpose for collecting Personal Information about you
• The categories of Personal Information about you that we otherwise shared or disclosed and the categories of third parties with whom we shared or to whom we disclosed such Personal Information
• Delete Personal Information we collected from you
• Correct any inaccurate Personal Information that we have collected
To make a request for the disclosures, deletion, or correction described above, please contact us at using the information provided below. In some instances, we may decline to honor your request where an exception applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another California resident.You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

VIII. MiscellaneousThis Policy and the privacy practices of Psyntel will be subject exclusively to the laws of the United States. Please note that Psyntel uses cloud computing servers located in the United States. Psyntel makes no representation that this Policy and our practices comply with the laws of any other country or jurisdiction. Users of the Site who reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using the Site or Platform, you consent to the transfer, processing, and use of your information outside of your country.If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, the Site, our Platform, and your information as collected, processed and maintained through our Platform may be included in the assets sold or transferred to the acquirer. You agree that we may transfer or assign the information we have collected about you in connection with any such event. In the event of a bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, we may not be able to control how your personal information is treated, transferred, or used.IX. Contact UsIf you have any questions about this Policy, please contact us at 1441 Woodmont Lane NW Suite 1104, Atlanta, GA 30318 or via email us at: [email protected]. To exercise any of your rights in this Privacy Policy please contact us in writing, via email or postal mail as indicated above, so that we may consider your request under applicable law. Please be aware that your request will not be accepted for review unless you provide the following:• The name, user ID, pseudonym, email address, or other identifier that you have used to use the Site or Platform, or if you are not a registered user of the service, or have not otherwise previously interacted with us, your first and last name and an address where we can correspond with you.
• State or Country in which you are located.
• Clear description of the information or content you wish to receive or to be deleted or corrected, or the action you wish to be taken; and
• Sufficient information to allow us to locate the content or information to be deleted, removed or corrected
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request.In addition, please note that, depending on the nature of your inquiry, request or complaint, we may need to verify your identity before implementing your request and may require proof of identity, such as in the form of a government issued ID and proof of geographical address.
We will attempt to comply with your request as soon as reasonably practicable.